Privacy Policy

Information Provided by Users During Service Use or Website Visits

 

Information Provided by Users for Course and Exam Registration

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We collect information about you when you register through enrollment forms to access courses offered by our language school, take exams, receive attendance certificates and level achievements, and make payments.
When you register, you create your profile, which you can later modify, set preferences, enroll in courses, or make purchases through the Service. For example, when you enroll in a course, you provide your contact information (name, address, phone number, email address, the organization/university/institution you belong to, and your direct supervisor, if applicable) so we can identify you, interact with you, and deliver the Service effectively.
You may also choose to add a nickname to protect your real identity when interacting with us or other Service users, and specify your time zone to ensure profile settings and Service schedules match. We record your preferences when you select settings within the Service (e.g., training objectives or topics of interest for language learning).
The collected data is processed using various digital tools to ensure the Service is delivered. We ensure that every platform we use complies with EU GDPR standards for data protection (see the “Privacy Policy of All Our Providers and Partners” section).

 

Information for Synchronous Online Language Learning

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In addition to the “Information Provided by Users for Registration” mentioned above, for synchronous online courses, we collect data about users participating in virtual classroom sessions on Zoom or Teams to track attendance and deliver the Service.
This data may include participation details useful for educational purposes and monitoring the success of training programs. Some sessions may be recorded with prior authorization from individual students. These recordings are made available exclusively for educational use and are not shared with anyone outside the course attendees or school staff.

 

Information Provided for Our Partners’ Platforms

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ProLingua partners with some online language learning platform providers, such as Rosetta Stone© and GlobalExam©. Data collected is used for user registration for the requested service. Necessary data includes name, surname, email address, language and subject of study, and interface language. Optional data may also be tracked to improve user management, such as phone numbers for support, organizational affiliation, division/department, and project-related notes.
The user’s email address serves as their username, and a password is chosen during profile setup. Users can modify or recover their password at any time.
Learning data is tracked to enhance user experience and guide users in their training journey. Data on training content usage can be viewed by the “Admin” responsible for the training project and downloaded as spreadsheet reports. Users can also download or request their learning progress reports. Reports for users registered through an organization (e.g., a university or employer) are made available to the “Admin” responsible for the organization’s subscription.
ProLingua analyzes learning data, such as usage time and accessed content, to provide pedagogical guidance and technical support to both users and organization admins. This usage is described further in the "Tracking Learning Data for Learner Engagement" section.

 

Tracking Learning Data for Learner Engagement

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Data collected through our partners’ platforms is stored, processed, and managed on our cloud servers to ensure the Service’s functionality for registered users or organizations.
Analyzed data is used to send email communications to individual users. For example, user behavior is monitored to provide step-by-step guidance on using the platform (e.g., Best Practices). If a registered user does not complete their profile or begin using the registered Service, they are prompted with a detailed procedure to complete it. Similarly, users enrolled in specific applications based on their level or training needs receive automated tutorial emails explaining how to make the most of the platform and its content.
These automated communications are processed through the Active Campaign platform, which syncs a necessary subset of processed data from the server to facilitate the correct targeting of messages. Periodic follow-ups are also sent based on training strategies agreed upon with the user or organization, informing them of progress and providing tips for optimizing learning.
Users requiring personal support are routed to automated workflows in Active Campaign or Zendesk, depending on the type of support needed.

 

Content Provided Through the Service

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The Service includes ProLingua products used by you, where we collect and store content you publish, send, receive, and share. Examples include comments on our Forum, responses during training, messages and interactions with our staff as part of the language training Service, and any feedback you provide. Content also includes files and links uploaded to the Service.

 

Information Provided as a Website Visitor

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You may browse our websites without providing personal data. However, to access content such as manuals, tutorials, eBooks, infographics, or participate in webinars, events, or conferences hosted by ProLingua, you must provide personal data via our websites, such as name, surname, email address, and organizational affiliation (if applicable).
By submitting your data, you consent to its processing and the use of your email address to receive special ProLingua content or event invitations. You may update your mailing/content preferences or unsubscribe by clicking the link at the bottom of our emails.

 

Information Provided via Support Channels

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The Service you’ve subscribed to includes customer support through our help desk system, where you can submit requests for pedagogical or technical support.
When requesting support, you may need to provide contact information, a summary of the issue encountered, and any additional documentation (e.g., screenshots or videos) necessary to resolve the issue through our help desk.
We use Zendesk as our help desk partner. Zendesk consolidates customer information and interactions in one place, ensuring priority-based issue resolution.
Zendesk Inc. is located at 1019 Market Street, San Francisco, CA 94103-1612, USA. Under GDPR Article 6.1.b, data processed via the help desk is protected by ProLingua’s agreement with Zendesk, which is certified under the EU-US Privacy Shield.
For more details on Zendesk’s data processing, please refer to their Privacy Policy: Zendesk Privacy Policy.

 

Payment Information

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When registering for a paid Service, we collect specific payment and billing information, such as billing details, name, and contact information. Payment data (e.g., credit card information) is processed through secure payment processing services provided by Stripe and PayPal.
Stripe and PayPal are online payment providers that facilitate virtual card payments. Payment data is transmitted to these providers when you select “Credit Card Payment” during the checkout process.
Users may revoke consent for Stripe or PayPal to process their data at any time, though this does not affect data required for payment processing.

 

Privacy Policies of Our Providers and Partners

• Google Drive

• Bluecloud (ScuolaSemplice)

• ArubaCloud

• Wix.com

• Rosetta Stone

• GlobalExam

• Active Campaign

• Zendesk

• Zoom

• Microsoft Teams

• Google Meet

• Moodle GDPR

• Teamsystem Enterprise

• PayPal

• Stripe